1111bet apps Privacy Policy

1 Introduction and Scope

This privacy policy applies to the 1111bet apps platform — including its website, mobile app (Android and iOS), and related services. The terms described in this document are consistent with our Terms and Conditions, and it is recommended that both documents be read together.

By using 1111bet apps' services, you are considered to have given your consent to the collection and processing of information as described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

This policy applies only to individuals aged 21 or older. Persons under the age of 21 are not permitted to register an account on our platform.

2 What Information We Collect

1111bet apps collects various types of information to operate its services. These are described in detail below:

2.1 Registration and Identity Information

When you create an account, your name, date of birth, national ID number (where applicable), mobile number, and email address are collected. This information is required to verify your identity and keep your account secure.

2.2 Financial Information

Your payment information is processed to facilitate deposits and withdrawals. We handle transactions through bKash, Nagad, Rocket, Upay, and bank transfers. Full card numbers or bank account passwords are not stored with us.

2.3 Activity and Transaction Information

Your gaming history, betting activity, bonus claim records, and information about the time and location of account logins are recorded automatically.

2.4 Technical Information

Your device type, operating system, browser version, IP address, and cookie data are collected to help improve the platform's performance.

2.5 Communication Information

When you contact our support team via live chat or email, a record of that conversation is kept, which helps us improve the quality of our service in the future.

3 Purpose of Using Information

Collected information is used only for defined purposes. It is never misused for irrelevant or unethical ends.

• Creating, verifying, and managing your account.
• Completing deposit and withdrawal transactions securely.
• Managing bonuses, promotions, and VIP reward programs.
• Detecting and preventing fraudulent activity.
• Providing 24/7 customer support.
• Resolving technical issues on the platform and improving services.
• Complying with applicable laws and regulations.
• Informing you about new offers and updates with your consent.

To ensure responsible gaming, we monitor your gaming patterns and take protective measures when needed.

4 Cookies and Tracking Technology

1111bet apps uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the usability of the platform.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — such as maintaining login status, security verification, and session management. Blocking them will prevent the site from working correctly.

4.2 Functionality Cookies

These cookies are used to remember your preferred language, theme settings, and other personal preferences.

4.3 Analytics Cookies

By collecting information on which pages are visited most, where users spend more time, and which features are popular, we use this data to make the platform more user-friendly.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some features of the platform.

5 Information Sharing and Third Parties

1111bet apps does not sell your personal information to any third party. However, sharing information may be necessary in certain situations to operate our services:

5.1 Payment Processors

Only the information required to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.

5.2 Technology Service Providers

Game software providers (such as Pragmatic Play, Evolution, JILI), server hosting providers, and security specialists may access technical information on a limited basis.

5.3 Legal Obligations

Information may be disclosed to comply with legal obligations in response to court orders or valid requests from competent authorities.

5.4 Fraud Prevention

Limited information may be exchanged with dedicated security partners to protect accounts and prevent financial fraud.

6 Data Security Measures

To ensure the security of your information, 1111bet apps applies industry-standard technical and organisational measures.

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Two-Factor Verification (OTP): OTP verification is required during login and withdrawals.
• Encrypted Storage: Sensitive information is stored in an encrypted state in the database.
• Regular Security Reviews: Security audits are conducted regularly by third-party specialists.
• Access Controls: Only authorised staff can access user information.
• Incident Response: If a security breach occurs, affected users are notified within a defined timeframe.

7 Data Retention Period

1111bet apps does not retain any personal information longer than necessary. The retention policy for various types of information is described below:

• Active account information is retained for as long as the account remains active.
• Financial transaction records are kept for a defined period after account closure to meet applicable legal requirements.
• Customer support conversations are generally retained for up to 3 years.
• After marketing consent is withdrawn, the relevant information is deleted in a timely manner.

8 Your Rights

Under this privacy policy, you have the following rights:

8.1 Right to Access Information

You may request details of the information we hold about you at any time. If you contact support, the information will be provided within a defined timeframe.

8.2 Right to Correct Information

If any information on your account is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting support.

8.3 Right to Delete Information

You may request deletion of your information alongside a request to close your account. However, some information may need to be retained for a certain period due to legal obligations.

8.4 Right to Stop Marketing Communications

You may stop receiving promotional messages at any time. This can be disabled through account settings or by sending a request to support.

9 Protection of Minor Users

1111bet apps strictly prohibits use of the platform by anyone under the age of 21. Age is verified at registration, and identity verification may be requested in suspicious cases. If information is received that a minor is using an account, that account is immediately suspended and the associated information is deleted.

If a guardian suspects that a minor has opened an account without their knowledge, our support team should be notified immediately. We have answered further questions about minor protection in our FAQ section.

10 Policy Changes and Updates

1111bet apps reserves the right to amend this privacy policy as needed. For significant changes, registered users will be notified by email or through the platform.

The latest version of the policy will always be available on this page, and the "Last Updated" date will be noted at the top. Continued use of the platform after an update will be considered as your acceptance of the revised policy.

To learn more about our overall terms of service and user responsibilities, please read our About Us page.

11 Contact Us

If you have any questions or complaints about the privacy policy, you can contact us through the following: